FAQ / CONTACT

Got a question? We've answered the most frequently asked below. You can also get in touch via the contact form below.

GENERAL

Who are Blood records?

We are Blood Records. We create limited-edition vinyl drops in collaboration with the world’s biggest and most exciting artists. Unique pressings, made to be played, collected and never re-pressed.

We're also the team behind Bad World — our dedicated home for liquid and dry-filled vinyl releases.

What's A SPECIAL EFFECT VINYL?

The vast majority of our releases feature some kind of special effect — usually a splatter, swirl, marble or split-colour pattern within the vinyl itself, and sometimes a combination of several effects.

We also create picture discs, zoetropes and other experimental vinyl formats.

For liquid and dry-filled vinyl, head over to Bad World.

ARE SLEEVES ALSO SPECIAL EFFECT?

Sometimes. We tend to focus on the vinyl itself, but occasionally the effects spill over onto the sleeve too.

We'll always state on the product page where a release includes a special sleeve or finish, such as embossed, lenticular, holographic or other specialist packaging.

What's a Zoetrope vinyl?

A zoetrope vinyl is a specialised picture disc or etched record featuring a sequence of images arranged around the record.

When the record spins and is viewed under the right conditions, those images appear to animate.

How do i view a Zoetrope vinyl?

To get the most out of zoetropes and view the animated effects, we recommend trying one of the following methods:

  • View or film it through your phone camera with the frame rate set to either 30 or 60 fps.
  • Use a zoetrope or strobe-light app.
  • Use an adjustable LED strobe light to view it with the naked eye.

For the clearest results, use bright, even lighting and hold your camera steady above the record. If using strobe effects, please be mindful of anyone nearby who may be sensitive to flashing light.

How does the sound quality compare to black vinyl?

Our records are manufactured using professional vinyl production processes and traditional record presses, with sound quality taken seriously throughout production.

While black vinyl has historically been considered superior by some listeners, modern coloured and special-effect vinyl can offer excellent playback quality.

Can we recommend artists to collaborate with?

You can. Send us an email at: info@blood-records.co.uk

DROPS & AVAILABILITY

How can I find out when a product becomes available?

The best way is to follow us on social media, where we announce new drops and often tease upcoming releases beforehand.

You can also join our Mailing List or sign up for SMS alerts to hear about new releases. These alerts are sent to a large number of people at once, so they can sometimes take a little longer to reach everyone.

Any tips to securing a drop?

We can never guarantee - some releases sell out incredibly quickly - but you can give yourself the best possible chance:

  1. Join our Mailing List and follow us on social media.
  2. Bookmark Blood Records so you can get to the store quickly.
  3. Create an account and save your details in advance.
  4. Make sure you're logged in and your details are correct before the drop.
  5. Be on time. Some releases sell out within minutes.
Why did the email or text arrive late?

We send drop alerts to a large number of people at once, so emails and text messages can take a little time to reach everyone. This means you may occasionally receive an alert after a drop has already gone live and, if it’s in particularly high demand, sold out.

Signing up is a good way to hear about new releases, but we can’t guarantee alerts will arrive at the exact time a product launches. For the most up-to-date drop announcements, we recommend following us on social media.

The product i want is sold out, will it be repressed?

If a release was sold as a fixed limited edition, we won't manufacture another edition of that same Blood Records pressing once it has sold out.

A small number of copies may occasionally become available later due to cancellations, failed payments, returns, replacements, production overruns or stock reconciliation. Where appropriate, these may be made available again through the store.

Some releases are instead sold as open edition pre-orders. These are available to order for a limited period rather than being restricted to a quantity fixed before launch. Once the ordering window closes, we press based on the number of valid orders received.

The product page will make clear which type of release you're buying.

What is an open edition pre-order?

An open edition pre-order is a product available to purchase for a fixed period rather than being limited to a quantity set before launch.

You'll see a countdown or ordering window on the product page. Once that closes, we'll normally manufacture the release based on the number of valid orders received.

The end of the ordering window is not the release or shipping date. The expected release or dispatch date will be shown separately on the product page.

Can I order an open edition after the ordering window has closed?

Once the displayed ordering window has closed, we can't normally accept additional or late orders.

Occasionally, an open-edition product may be made available again through a separate ordering window, but this is not guaranteed. Any future availability will be announced through our usual channels.

Why do some releases have a fixed quantity?

For our limited-edition drops, we set a production quantity for the release. This quantity can depend on a number of factors, including the artist, manufacturing process and the type of product we're creating.

Other products - such as the GTA VI Soundtrack - may be released as open edition pre-orders instead, where the final production quantity is based on orders received during the ordering window.

Do you keep any records yourself?

We do, although not as many as you might think. We retain a small number primarily for our archive and future reference.

Why is there a maximum quantity per customer?

We want as many genuine fans as possible to have the chance to buy our releases. For that reason, we may place purchase limits on certain products. The limit will be shown on the relevant product page and may vary between releases.

Purchase limits may also be changed or removed depending on demand and availability.

Please don't attempt to get around a purchase limit using multiple orders, accounts, email addresses, payment methods or delivery addresses.

ORDERS & PRE-ORDERS

I haven't received an order confirmation. Did my order go through?

Order confirmations are normally sent shortly after checkout.

First, check your junk or spam folder and make sure you're checking the inbox for the email address used at checkout.

If you have a Blood Records account, you can also check your order history there.

If you're still unsure whether your order was successful, contact us before placing another order and we'll take a look.

I've entered the wrong email address on my order. What should I do?

Contact us as soon as possible with your order number and the correct email address.

We'll do our best to help.

Can I change my delivery address?

If your order hasn't entered fulfilment yet, we may be able to change your delivery address.

Contact us as soon as possible using the same email address used to place the order and include your order number and the correct delivery address.

Once an order has entered fulfilment or been dispatched, we can't guarantee that an address change will be possible.

Can I cancel my order, or pre-order?

If you'd like to cancel an order before dispatch, contact us as soon as possible.

We recommend getting in touch at least 5 working days before the expected shipping date. This gives us the best opportunity to stop the order before it enters fulfilment.

Once fulfilment has started, we can't guarantee that we'll be able to cancel the order before it ships.

Where we're able to cancel before dispatch, your refund will be returned to your original payment method.

The fact that Bad World products are pressed to order doesn't remove any cancellation, withdrawal or return rights you may have.

Can I combine two separate orders?

No. We’re currently unable to combine separately placed orders. Each order will be processed and shipped separately, and we’re unable to refund the difference in shipping costs.

I ordered multiple products, will they ship together?

Not necessarily. Products within the same order may be dispatched separately as they become available.

If your order contains both an in-stock product and a pre-order product, the in-stock product will normally be dispatched without waiting for the pre-order to become available.

Pre-order products with different release dates may also be dispatched separately as they become available.

Where an order is split into multiple shipments, you'll normally receive separate dispatch and tracking information for each shipment.

Shipping & Tracking

Do you ship worldwide?

We ship to a wide range of international destinations. There are a small number of locations we may be unable to ship to. Available shipping options and prices will be shown at checkout.

When will my order ship?

The expected release or dispatch date for a pre-order will be shown on the product page.

These dates are estimates and can occasionally change due to manufacturing, artist or label scheduling, logistics or other circumstances outside our control.

If there's a significant change, we'll aim to update the relevant product information and/or contact affected customers where possible.

For products already in stock, we'll normally process your order for dispatch as soon as reasonably possible.

Why hasn't my order shipped when the expected release date has passed?

Release and dispatch dates are estimates rather than guaranteed dates.

Vinyl manufacturing involves several stages, and delays can occasionally happen due to production, artist or label scheduling, logistics or other circumstances outside our control.

During particularly busy release periods, processing a large number of orders can also take a little longer.

If there's a significant change to an expected date, we'll aim to update the product information and/or contact affected customers where possible.

How do i track my order/s?

Once your order has been dispatched, you'll normally receive a shipping confirmation email containing your tracking information.

Please check your junk or spam folder if you haven't received it.

My tracking hasn't updated, should I be worried?

Not necessarily.

Tracking can take some time to update after your parcel has been handed to the carrier, particularly during busy periods.

If your order has only recently been dispatched, please allow some time for the first tracking update to appear.

How long does delivery take?

Delivery times vary depending on your location and the shipping service used.

Available delivery services and estimated delivery times will be displayed at checkout.

Please remember, delivery estimates begin from dispatch, not from the date you placed your order.

International deliveries can also take longer due to customs processing and local postal services.

My order hasn't arrived, when should I contact you?

Carrier delays happen occasionally, so please allow:

  • UK orders: up to 10 working days from the expected delivery date.
  • International orders: up to 20 working days from the expected delivery date.

If your order still hasn't arrived after this time, contact us and we'll investigate it with the carrier.

You don't need to wait this long if your tracking clearly shows a problem — for example, if the parcel has been returned to sender, delivered somewhere incorrect or damaged in transit.

My tracking says delivered, but I don't have my order. What should I do?

First, check around your property, any nominated safe place and with anyone else at your address who may have accepted the parcel.

It's also worth checking with neighbours where appropriate and reviewing any delivery photograph or information provided by the carrier.

If you still can't locate the parcel, contact us with your order number and tracking information and we'll help investigate.

My order is being returned to sender, what should I do?

Contact us if your tracking shows that your parcel is being returned to sender.

Once the returned order has been received and processed, we can determine the appropriate next step, which may include redelivery or a refund.

Additional shipping costs may apply where a delivery failed because incorrect or incomplete delivery information was provided, the parcel wasn't collected or delivery was refused.

INTERNATIONAL ORDERS

Will I have to pay customs charges or import taxes?

International orders can be subject to VAT, customs duties, import taxes, handling charges or other fees depending on the destination and order.

Where taxes are collected by us at checkout, this will be shown when you place your order.

For charges that aren't collected by us, additional amounts may be payable to your local customs authority, postal operator or courier.

I'm in the EU, is VAT already included?

For eligible orders imported into the EU, we use the Import One Stop Shop (IOSS).

Where your order qualifies, applicable VAT will be collected at checkout and accounted for by us through IOSS. This is intended to prevent the same VAT being collected again when your parcel enters the EU.

IOSS only applies to qualifying orders within the scheme's limits and doesn't cover every customs duty or charge that could potentially apply.

I've been asked to pay VAT or import charges again, what should I do?

If VAT was collected by us at checkout and you're being asked to pay the same import VAT again, please don't assume the charge is correct.

Check what the carrier or customs authority is actually asking you to pay, as the charge may relate to something other than VAT.

If you believe you've been incorrectly charged VAT twice, contact our customer service team with your order number and details or evidence of the charge so we can investigate.

RETURNS, DAMAGES & PROBLEMS

Can I return a product if I have changed my mind?

If you have an applicable statutory cancellation or withdrawal right, you should contact us within 14 days of receiving your order.

Please contact us before sending anything back so we can provide the correct return instructions.

Products should be returned in their original condition with their components and packaging where reasonably possible.

Can I return an open record?

Certain sealed vinyl records may lose their statutory change-of-mind cancellation or withdrawal right once the seal has been broken.

This doesn't affect your rights if the product is faulty, damaged, defective or not as described.

If you're unsure, contact us before returning the record.

Who pays for return postage?

For eligible change-of-mind returns, you're normally responsible for the cost of returning the product.

If something needs to be returned because it is faulty, damaged, incorrect or because of an error we're responsible for, we'll provide the appropriate return instructions. Depending on the circumstances and your applicable consumer rights, the resolution may include a replacement component, partial refund, complete replacement or refund.

Where we're responsible for the reasonable cost of returning an item, we'll cover those costs or provide an appropriate prepaid return method.

Please contact us before returning anything.

I bought a record from a reseller. Can you replace or refund it?

We do not support or recommend purchasing Blood Records releases from resellers. We can only offer refunds, replacements or other remedies for orders placed directly with Blood Records.

If you purchased your record from a reseller or another retailer, you’ll need to contact the seller you purchased it from regarding any issues with your order.

My order arrived damaged, what should i do?

Contact us as soon as possible and include:

  • Your order number.
  • A description of the problem.
  • Clear photographs showing the damage.
  • Photos of the product, packaging and shipping packaging where relevant.

We may also ask for a short video if it would help us assess the problem.

Providing everything above in your first message will help us resolve the issue more quickly.

Depending on the issue, available stock and your applicable consumer rights, we may offer a replacement component, partial refund, complete replacement or refund.

My Inner / Outer Sleeve has split or arrived damaged, what should i DO?

Vinyl can occasionally move inside its packaging during transit, which can cause seam splits to inner or outer sleeves.

Where possible, we remove the record and inner sleeve from the outer sleeve before shipping to help prevent this. For some releases and packaging formats, this isn't possible.

If your order arrives with a significant seam split or other damage to the inner or outer sleeve, contact us with your order number and clear photographs showing the issue.

Where replacement components are available, we may be able to replace the affected sleeve rather than the entire release. Because many Blood Records releases are limited editions, spare components aren't always available and another resolution may be offered.

Will a replacement numbered sleeve have the same number?

Not necessarily. If a replacement sleeve or other numbered component is available, we can’t guarantee that it will have the same number as the original.

I've received the wrong item, what should I do?

Contact us with your order number, a description of what you received and clear photographs of the item.

We'll take a look and arrange the appropriate resolution.

Something is missing from my order, what should I do?

Contact us with your order number and tell us what's missing.

If possible, include photographs of everything you received, including the shipping packaging.

We'll investigate it for you.

Vinyl Care / Troubleshooting

My vinyl skips / jumps when playing, what should I do?

A skipping record isn't always caused by a fault with the vinyl.

First, make sure the record is clean and free from dust or debris. We also recommend checking that your turntable is correctly set up, particularly the tracking force, tonearm and anti-skate where these are adjustable.

Some entry-level turntables with non-adjustable tonearms can be more prone to skipping, particularly on louder or bass-heavy records.

If possible, try the record on another correctly configured turntable.

If you're still experiencing the same issue, contact us with your order number and a short video showing the problem. Please also let us know which turntable you're using.

MY RECORD SOUNDS DISTORTED, CRACKLES OR HAS EXCESSIVE SURFACE NOISE, WHAT SHOULD I DO?

Some light surface noise can occur with vinyl playback, particularly before a new record has been cleaned.

Check the record for visible dust or debris and clean it using a suitable vinyl brush or cleaning solution. It's also worth checking your stylus is clean and your turntable is correctly set up.

If the problem is persistent or unusually noticeable, try the record on another turntable if possible.

Still not right? Contact us with your order number and, where possible, a short video demonstrating the issue.

My record has a lot of static, what can i do?

Static can build up on vinyl during manufacturing, handling, storage and playback, and can attract dust or contribute to pops and crackles.

A suitable anti-static record brush can help reduce static before playing. You can also consider using an anti-static inner sleeve for storage.

Avoid wiping the record with household cloths or materials that aren't designed for vinyl, as these can create additional static or damage the playing surface.

My record is warped, is this normal?

Vinyl records aren't always completely flat, and a small amount of movement while spinning doesn't necessarily affect playback.

If the warp is significant enough to affect playback, cause the stylus to jump or prevent the record from playing correctly, contact us with your order number and a short video showing the record spinning on your turntable.

Please don't attempt to flatten a warped record using heat, heavy objects or other DIY methods before contacting us, as this can often permanently damage it.

My record is playing too fast / slow, what should i check?

Check the playback speed shown on the release and make sure your turntable is set accordingly.

Most of our releases play at either 33⅓ RPM or 45 RPM, but this can vary between releases.

If the speed is correct but playback still sounds noticeably too fast or slow, check your turntable setup or test the record on another turntable if possible.

My record looks different from the product image, is that normal?

Special-effect vinyl naturally varies from copy to copy.

Splatter, swirl, marble, colour mixes and other specialist effects are created through physical manufacturing processes. This means the exact colours, patterns, positioning, blending and distribution of the effect will vary between individual records.

One copy might have more splatter, a larger area of one colour or a different swirl pattern than another. Colours can also look different depending on lighting and whether the record is held up to light.

Product photography and mock-ups therefore show a typical example of the pressing rather than an exact representation of every individual copy. No two copies will ever look exactly alike.

However, if the overall colour or appearance of your record is materially different from the product advertised, rather than simply a variation in pattern, distribution or intensity, contact us with your order number and clear photographs so we can assess it.

My record has small marks / visual imperfections, is it faulty?

Not necessarily. Vinyl is a physical product and minor cosmetic marks can occur during manufacturing, handling and packaging.

A cosmetic mark that doesn't affect playback isn't necessarily a manufacturing fault.

If you've received a record with significant physical damage or a mark that affects playback, contact us with clear photographs and, where appropriate, a short video demonstrating the problem.

My zoetrope doesn't look animated to the naked eye, is it faulty?

No. Zoetrope animations need to be viewed under particular conditions to become visible and, in most cases, won't appear animated to the naked eye under normal lighting.

The effect can vary depending on your camera, lighting, frame rate and turntable speed.

See “How do I view a zoetrope vinyl?” in the 'General' section above for our recommended viewing methods.

How should i handle my vinyl?

Try to handle records by the outer edge and labelled centre rather than touching the playing surface.

Fingerprints, oils and dirt can build up in the grooves and affect playback over time.

Return the record to its inner sleeve after playing it.

How should i store my vinyl?

Store records vertically rather than stacking them flat on top of one another.

Keep them somewhere dry and away from excessive heat, humidity and direct sunlight. Excessive heat can permanently warp vinyl.

Avoid tightly overpacking records on a shelf — they should remain upright but still be easy to remove.

How should i clean my records?

For everyday cleaning, use a carbon-fibre or suitable vinyl brush to gently remove loose dust from the record.

For a deeper clean, use a cleaning product specifically designed for vinyl records and follow the manufacturer's instructions.

Avoid household cleaners, abrasive materials or other products that aren't intended for vinyl.

Make sure the record is completely dry before returning it to its sleeve or playing it.

Should i clean a brand-new vinyl before playing it?

You don't have to, but a gentle clean can help remove dust or small amounts of debris left from manufacturing and packaging.

A suitable vinyl brush is usually enough before the first play.

How should i clean my stylus?

Dust and debris on your stylus can cause distortion, skipping and surface noise even when the record itself is clean.

Use a stylus brush or cleaning product specifically designed for the purpose and follow the manufacturer's instructions for your cartridge.

Never use excessive force on the stylus.

I'm still having a playback issue, what should i send you?

If you've tried the troubleshooting above and believe there's a fault with your record, contact us and include:

  • Your order number.
  • The title of the affected release.
  • A clear description of the problem.
  • Which track and side are affected, where applicable.
  • The make and model of turntable you're using.
  • A short video clearly demonstrating the issue.

If possible, let us know whether you've been able to reproduce the problem on another turntable.

Providing this information in your first message will help us assess the issue and resolve it more quickly.

RE-SELLING

Can I re-sell my purchase for a higher price elsewhere?

Blood Records products are sold with genuine fans and collectors in mind, and we don't support purchasing our releases primarily for commercial resale.

We may cancel or reduce orders where we reasonably believe purchase limits have been circumvented or an order has been placed primarily for unauthorised commercial resale.

We may also restrict future purchases where these conditions are repeatedly breached.

This doesn't prevent the lawful resale of a record you already own where that resale cannot legally be restricted.

Why Has My Order / Account Been Blocked?

We use a number of measures to protect releases from fraud, suspicious purchasing activity, attempts to circumvent purchase limits and purchasing primarily for unauthorised commercial resale.

If an order or account has been restricted and you believe we've made a mistake, contact our customer service team and we'll review it.

SAY HELLO

Contacting us about an order? Please include your order number and contact us using the same email address used to place your order. For damaged or faulty items, please include clear photos showing the issue and packaging. You can also email us at: info@blood-records.co.uk

Please note: we aim to respond between 2 - 3 working days, however during busy periods this may be longer.